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Keith Austin HQ Policies
At Keith Austin HQ, we understand that plans can change. Our goal is to provide flexibility while ensuring fairness to all our clients and our team.
Refund, Cancellation & Rescheduling
Policy
Cancellations
- More than 24 hours before booking start time – Full refund or credit towards a future booking.
- Less than 24 hours before booking start time – 50% of the booking fee will be refunded or credited.
- No-shows – No refund will be issued.
Rescheduling
- You may reschedule your booking at least 24 hours before your start time at no additional cost.
- Reschedule requests made less than 24 hours before your start time will incur a 25% rebooking fee.
- All rescheduling is subject to availability
Refund Method
- Refunds will be processed via the original payment method within 5–7 business days.
- For international payments, processing times may vary depending on your bank or payment provider.
Special Cases
In the event of emergencies, severe weather, or circumstances beyond your control, please contact us as soon as possible, we may offer a full credit for future use at our discretion.
Payment Confirmation
- All bookings must be confirmed with a 50% deposit (with balance due on the day of use) to secure your date and time.
- Deposits are non-refundable but can be credited towards a rescheduled booking if proper notice is given.
Privacy
Policy
How we handle your data
When you share your phone number and email with Keith Austin Creative Agency, we use them to send you quotes, invoices, booking confirmations, and occasional updates about our services, promotions, and events via email and WhatsApp. We never sell your information. You can opt out anytime. For emails, click “Unsubscribe” at the bottom of any message; for WhatsApp, reply UNSUBSCRIBE to be removed from our list.